Bastow & Chye Complete Dental Privacy Policy
At Bastow & Chye Complete Dental, we are committed to protecting the privacy and confidentiality of our patients. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Information We Collect
We collect personal information that is necessary to provide dental care services, manage your account, and comply with legal obligations. The types of information we may collect include:
- Personal details: Name, date of birth, address, contact details (phone number, email), and emergency contact.
- Health information: Medical history, dental records, x-rays, and other clinical information relevant to your treatment.
- Billing information: Credit card details, Medicare, private health insurance details, and billing records.
2. How We Collect Your Information
We collect your personal information directly from you when you:
- Register as a new patient.
- Fill out medical history forms.
- Communicate with us via phone, email, or in person.
- Receive treatment from us.
We may also collect information from third parties such as your previous dental or healthcare providers, health insurance companies, or your legal guardian.
3. Use of Your Information
We use your personal information for purposes including but not limited to:
- Providing dental care services and treatment.
- Maintaining accurate patient records.
- Contacting you for appointment reminders or follow-up care.
- Processing payments and insurance claims.
- Complying with legal and regulatory obligations.
4. Disclosure of Your Information
We may disclose your personal information to:
- Other healthcare professionals involved in your treatment.
- Medicare, health insurance providers, or other third-party payers.
- External service providers who assist with administrative, IT, and financial tasks (e.g., secure data storage or software providers).
- Regulatory authorities, if required by law.
We will not share your personal information with any third party for marketing purposes.
5. Data Security
We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, or disclosure. This includes using secure storage methods, encrypted systems, and limiting access to only authorized personnel.
6. Access and Correction of Your Information
You have the right to access and request correction of your personal information. If you wish to do so, please contact us in writing. We will respond to your request within a reasonable timeframe, usually within 30 days.
7. Changes to Our Privacy
Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we encourage you to review the policy regularly.
8. Contact Us
If you have any questions or concerns about how we manage your personal information, or if you would like to make a complaint, please contact us:
Bastow & Chye Complete Dental
- LOTA: 99 Whites Road Lota, 4179
- WYNNUM: Wynnum West Shopping Ctr, Randall Rd, Wynnum West QLD 4178
- Phone: 3396 4094
- Email: info@completedentalwynnum.com.au
We take all complaints seriously and will investigate and respond to any concerns in accordance with our obligations under privacy laws.
